Email us and our Customer Service team will respond to your query. We aim to respond to your email within 24 hours of receipt.

info.uk@fitflop.com

By Telephone

To contact our Customer Service team via phone please call:
0800 8560148
Mon-Fri: 9am-5.30pm

By Post

FitFlop LTD
The Point
210 New Kings Road
London
SW6 4NZ

Returns Procedure

If you wish to return any product purchased on our Website you should follow the return instructions provided on the paperwork included with your delivery.

We offer free Royal Mail returns on all UK orders placed online at: FITLFOP.CO.UK.

NEED A NEW RETURNS LABEL? Click here.

Please COMPLETE the RETURNS’ NOTE on the reverse of your dispatch note and include it inside your package.

You must obtain a receipt for your return package at the Post Office counter, which can be used to track the item(s) you are returning, should for some reason they not arrive at our warehouse. We unfortunately cannot accept liability for returned goods that we don’t receive, or for those that get damaged in shipping on their return.

In all cases, except where an item is faulty, the item(s) returned must be in their original and saleable condition without having been worn outdoors. This includes all packaging and labelling. (If you’re trying them on for fit, may we suggest you stay inside while you walk around in them?)

All footwear will be inspected on return.

Goods are your responsibility until they reach our warehouse, so make sure you package them up well to prevent any damage or lost shoes during shipping.

The INITIAL POSTAGE AND PACKAGING charge IS NON-REFUNDABLE (unless otherwise stated).

PLEASE indicate the REASON FOR RETURN using the CODES provided and, in the case of a fault or error on our part, please provide a full description in the space provided. We appreciate your feedback and will use it to improve our service.

We process refunds for Products within 14 business days of receipt, and will notify you by email when your return has been processed.

In the odd instance that items have been shipped to you that do not conform to your original order, we will refund your initial delivery charge and return postage. Please return the items to us using Royal Mail recorded delivery, or standard Royal Mail (retaining your proof of postage).

If the damage to a faulty item is deemed to be malicious (who, you ask, would want to attack an innocent FITFLOP footwear item?), no refund (not product, nor delivery charge, nor return postage) will be made.

We cannot accept liability nor can we take responsibility for any bank charges that you may have incurred during FITFLOP.CO.UK online orders can only be returned by post to the FITFLOP.CO.UK warehouse address below. Sorry, but items purchased from FITFLOP.CO.UK may not be returned via any of our retailer partners, as selections and styles vary from retailer to retailer.

On receipt at our warehouse, standard inspection checks will be carried out in conjunction with the reason specified on the return and once approved a refund to the original payment method will be issued. Please allow up to ten (10) working days from receipt for this refund to be made.

Delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).

If you have any difficulty or have any other queries regarding the returns service, customer services will be able to assist at info@fitflop.com or on 0800 8560148. Please send all returns to the following address:

FITFLOP.CO.UK RETURNS DEPARTMENT
SPARK RESPONSE
FOLLINGSBY AVENUE
FOLLINGSBY PARK
GATESHEAD
NE10 8HQ
UNITED KINGDOM